Privacy Policy
Last updated: 8/18/2025
Surge Reviews ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our review management platform.
Information We Collect
Account Information
When you create an account, we collect:
- Business name and contact information
- Email address and password
- Profile information (name, avatar URL)
- Company details (owner information, support email, social media URLs)
- Billing and subscription information
Customer Data
To provide our review collection services, we may collect:
- Customer names and email addresses (provided by you)
- Review request data including tracking tokens, delivery status, and engagement metrics
- Customer ratings and feedback responses
- Email communication history and delivery status
- Inspection-related data when integrated with ISN (Inspection Support Network)
Google Integration Data
When you connect Google Business Profile, we collect and store:
- Google OAuth connection data (encrypted access and refresh tokens)
- Google Business Profile location information (address, phone, place ID)
- Google reviews data (reviewer information, ratings, comments, timestamps)
- Review replies and response history
- Google user account information (email, user ID)
Usage Information
We automatically collect:
- Platform usage statistics
- Review collection metrics and engagement tracking
- Email delivery status and performance data
- Subscription and billing information through Polar integration
- Technical logs and error reports
- Device and browser information
How We Use Your Information
We use the information we collect to:
- Provide and maintain our review management services
- Send automated review requests to your customers via email
- Manage Google Business Profile integrations and review responses
- Track review request engagement (opens, clicks, conversions)
- Synchronize data with ISN for inspection businesses
- Process payments and manage your subscription through Polar
- Store and encrypt sensitive OAuth tokens securely
- Provide customer support and respond to inquiries
- Improve our platform and develop new features
- Send important service updates and announcements
- Ensure platform security and prevent fraud
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our platform, including:
- Email service providers for sending review requests
- Polar for payment processing and subscription management
- Google APIs for Business Profile integration and review management
- ISN (Inspection Support Network) for inspection business data synchronization
- Supabase for secure database hosting and authentication
- Cloud hosting providers for platform infrastructure
- Analytics services for platform improvement
Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Encrypted storage of OAuth tokens and API credentials
- Row-level security (RLS) policies in our database
- Secure API authentication and access controls
- Regular security audits and vulnerability assessments
- Regular data backups and disaster recovery procedures
- Employee training on data protection practices
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When you cancel your account, we will delete your data within 30 days, except where we are required to retain information for legal or regulatory purposes.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Account deletion: Cancel your account and delete all associated data
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze platform usage and performance
- Provide personalized content and features
- Ensure platform security and prevent fraud
You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.
Children's Privacy
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Users
Our platform is designed specifically for businesses operating within the United States and is not intended for international use. Our services, including integrations with ISN (Inspection Support Network) and Google Business Profile features, are optimized for the U.S. market.
Our platform is hosted in the United States. All data is transferred to, stored, and processed in the United States where our servers are located. By using our services, you acknowledge that your data will be subject to U.S. laws and regulations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@surge.reviews
Support: Visit our support page