Privacy Policy
Last updated: 7/30/2025
Surge Reviews ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our review management platform.
Information We Collect
Account Information
When you create an account, we collect:
- Business name and contact information
- Email address and password
- Billing and payment information
- Team member information (for team plans)
Customer Data
To provide our review collection services, we may collect:
- Customer names and email addresses (provided by you)
- Inspection details and dates
- Review responses and feedback
- Communication history
Usage Information
We automatically collect:
- Platform usage statistics
- Review collection metrics
- Technical logs and error reports
- Device and browser information
How We Use Your Information
We use the information we collect to:
- Provide and maintain our review management services
- Send automated review requests to your customers
- Process payments and manage your subscription
- Provide customer support and respond to inquiries
- Improve our platform and develop new features
- Send important service updates and announcements
- Ensure platform security and prevent fraud
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our platform, including:
- Email service providers for review requests
- Payment processors for billing
- Cloud hosting providers for data storage
- Analytics services for platform improvement
Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
- Regular data backups and disaster recovery procedures
- Employee training on data protection practices
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When you cancel your account, we will delete your data within 30 days, except where we are required to retain information for legal or regulatory purposes.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Account deletion: Cancel your account and delete all associated data
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze platform usage and performance
- Provide personalized content and features
- Ensure platform security and prevent fraud
You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.
Children's Privacy
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Users
Our platform is hosted in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@surge.reviews
Support: Visit our support page