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Frequently Asked Questions
How does Surge Reviews work?
Surge Reviews automatically sends review requests to your clients after home inspections are completed. Happy clients are sent to your Google review page; anyone less than happy can send feedback privately to you instead.
What integrations do you support?
We currently integrate with ISN (Inspection Support Network) and are working on additional home inspection software integrations. Contact us if you need integration with a specific platform.
Can I customize the review request emails?
Surge currently uses a polished, tested email template with your company name, support address, and logo. Fully custom templates are not available yet.
How do I get started?
Sign up for a free trial, connect your inspection software, and we'll help you set up your first review request. The process typically takes less than 30 minutes.
What if I need to cancel?
You can cancel your subscription at any time. There are no long-term contracts or cancellation fees. Your data will be available for 30 days after cancellation.
Do you offer phone support?
Support is currently provided by email so we can give you a detailed, written solution and keep a reliable record of the issue.