Terms of Service

By creating an account or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Service.

These Terms apply to all users of the Service, including home inspection businesses, their employees, and any other authorized users.

Surge Reviews is a review management platform designed specifically for home inspection businesses. Our Service includes:

• Automated review request emails to clients
• Multi-platform review collection (Google, Yelp, HomeAdvisor, Angi)
• Review management dashboard
• Integration with home inspection software
• Customer feedback collection
• Analytics and reporting tools

To use our Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account

You must be at least 18 years old to create an account. If you are creating an account on behalf of a business, you represent that you have the authority to bind that business to these Terms.

Our Service is offered on a subscription basis with the following terms:

• Subscriptions are billed monthly or annually in advance
• All fees are non-refundable except as required by law
• We may change our pricing with 30 days' notice
• Failed payments may result in service suspension
• Free trials are available for new customers

You authorize us to charge your payment method for all fees associated with your subscription. You are responsible for all applicable taxes.

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Send spam, unsolicited emails, or violate anti-spam laws
• Impersonate another person or entity
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service to collect personal information without consent
• Violate any applicable laws or regulations
• Share your account credentials with unauthorized users

You are responsible for the customer data you provide to our Service:

• You must have proper consent to share customer information
• You must comply with applicable privacy laws
• You grant us license to use data to provide the Service
• We will protect your data as described in our Privacy Policy
• You retain ownership of your customer data

Our collection and use of personal information is governed by our Privacy Policy.

The Service and its original content, features, and functionality are owned by Surge Reviews and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of your customer data and any content you create using our Service. You grant us a limited license to use your content solely to provide the Service.

We strive to provide reliable service but cannot guarantee uninterrupted availability. We may:

• Perform maintenance that may temporarily affect service
• Update or modify the Service from time to time
• Suspend service for violations of these Terms
• Discontinue features or functionality with notice

We will provide reasonable notice for planned maintenance and updates that may affect service availability.

To the maximum extent permitted by law, Surge Reviews shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from your use of the Service.

Our total liability to you for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Service will be uninterrupted or error-free
• Warranties regarding the accuracy or reliability of the Service
• Warranties that defects will be corrected

You may cancel your subscription at any time through your account settings or by contacting us. We may terminate or suspend your account immediately if you:

• Violate these Terms
• Engage in fraudulent or illegal activities
• Fail to pay subscription fees
• Use the Service in a way that harms our business

Upon termination, your right to use the Service will cease immediately, and we will delete your account data within 30 days, except where we are required to retain information for legal purposes.

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved in the courts of the United States.

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

If you have any questions about these Terms of Service, please contact us: